Designing, planning and executing complex change can be difficult. There are many different approaches that can be taken and the successful and healthy organisation will naturally develop a number of alternative approaches. Managed well, these alternative approaches can be pulled together to generate creative and powerful change agendas. It is critical, however, to recognise and avoid the danger of destructive conflict or opportunities being lost for fear of conflict. This is how we deploy our capabilities to address the critical questions that must be answered if change is to be successful.